Imagine entering a training room where an AI bot equipped for imitating enraged consumers replaces the regular role-playing activities. Sounds futuristic, just as right? Welcome to 2025, when training in customer service is seeing a major change. The emergence of artificial intelligence has created opportunities for creative ideas that might enable… Read More


Imagine entering a training room where an AI bot equipped for imitating enraged consumers replaces the regular role-playing activities. Sounds futuristic, just as right? Welcome to 2025, when training in customer service is seeing a major change. The emergence of artificial intelligence has created opportunities for creative ideas that might enable… Read More